Refund policy
Online Return Policy
Items are eligible for refund to the original form of payment or exchange when they meet all the below requirements:
- Returned to us within 30 days of the order date and include the order receipt/packing slip. Online item returns (not clothing items) that are received between 30 and 45 days from the order date may be eligible for store credit.
- Clothing must be returned within 10 days of purchase (or date of delivery for online purchases) unworn, unwashed, and undamaged with tickets still attached for refund to original form of payment. All clothing returns received after 10 days of delivery but within 30 days from order date will be given store credit in the form of a digital gift card.
- Item does not fall within our Final Sale Return Policy (see below).
- Unopened, unused and in their original packaging.
Final Sale Policy
Discounted items, special order items, gift cards, perishable goods, or personalized merchandise is considered final sale. Holiday merchandise will only be accepted if it meets the above criteria and it is at least 15 days before the holiday. Holiday merchandise purchased online less than 15 days before a holiday is considered final sale. No returns or exchanges are available on final sale merchandise.
Gift Returns
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you. If the item was NOT marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you, we will refund the original purchaser of the item.
Exchanges (if applicable)
In most cases, we only exchange items if they are defective or damaged upon arrival for the same item. If you need to exchange it for the same item, send us an email at info@sunsetandco.com and send your item to: Sunset Ridge Home & Hardware, 6438 N New Braunfels Ave, San Antonio TX 78209, United States.
Late or missing refunds (if applicable)
Please know that we make every effort to promptly process refunds upon their arrival back to us. This can take up to 10 business days. If you haven’t received a refund after 10 days, contact your credit card company. It may take some time before your refund is officially posted, even if we’ve already processed it on our end. If you’ve done all of this and you still have not received your refund, please contact us at info@sunsetandco.com.